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Customer Care

DELIVERY

We offer FREE delivery to anywhere in the UK. To make sure your products get to you in time, we send them recorded delivery, so someone will need to sign for them. Once your parcel has been dispatched we will email you with a tracking number so that you can check its status. We aim to deliver your products within 48 hours of placing an order if you’re in the UK.

RETURNS

We want to ensure you are always happy when buying Advanced Nutrition Programme™ products, so offer an "absolute satisfaction" guarantee. You can return any item by notifying us within 14 working days of the date you received the order.

In order to arrange a refund or exchange, please contact us and we will give you a Returns Authorisation Number. You will then need to complete the below form and include it in the parcel you're returning. In the unlikeley event that the product is faulty, or that there is a problem with your order, we will send you a Freepost label so that you can send it back free of charge. We recommend that you get a receipt from your Post Office as proof of sending. We can't be held responsible for non delivery of returned goods.

We will replace any item like-for-like or if the item is no longer available we will refund you via the original payment method. Please wllow 30 days from the date you contacted us.