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How do I return an item?
We want to ensure you are always happy when buying Advanced Nutrition Programme™ products, so offer an "absolute satisfaction" guarantee – click here for more information. You can return any item by notifying us within 14 working days of the date you received the order.
In order to arrange a refund or exchange, please call us on 020 8830 8030 and we will give you a Returns Authorisation Number. You will then need to complete the below form and include it in the parcel you're returning. In the unlikeley event that the product is faulty, or that there is a problem with your order, we will send you a Freepost label so that you can send it back free of charge. We recommend that you get a receipt from your Post Office as proof of sending. We can't be held responsible for non delivery of returned goods.
We will replace any item like-for-like or if the item is no longer available we will refund you via the original payment method. Please wllow 30 days from the date you contacted us.
How will I know if my order has been dispatched?
Once your order has been dispatched we will send you an email letting you know it’s on the way. In the unlikely event that there is a delay, we will keep you informed of the status of your order.
I’ve been told that delivery will be delayed.
We always try our very best to get your items to you as quickly as possible. However occasionally, due to circumstances outside of our control, you may experience a small delay.
We’ll keep you updated by email and will let you know when your order has been dispatched.
What are your delivery charges?
We offer FREE delivery to anywhere in the UK. To make sure your products get to you in time, we send them recorded delivery, so someone will need to sign for them. Once your parcel has been dispatched we will email you with a tracking number so that you can check its status. We aim to deliver your products within working days if you’re in the UK. See our International Delivery Rates here.
What happens if I’m not home to collect the delivery?
All our products are dispatched via recorded delivery, so you will need to sign for them. If you're not available to do so, then the courier service will follow their usual procedure - this usually means a card is left to notify you of an attempted delivery, and allow you to arrange for redelivery.